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 Resume

Ken Cox

kjopc@hotmail.com

416-424-1569

Professional Strengths

  • ASP.NET Web applications developer including XML Web services using Visual Studio .NET
  • Development of Web Parts for SharePoint Portal Server 2003
  • Experienced technical writer specializing in context-sensitive online help for major software applications using HTML, HTML Help and WebHelp formats
  • Experienced information developer of installation, configuration, and maintenance manuals and administration user guides for telecom and networking applications (hardware and software)
  • Author of multimedia tutorials and user-friendly walkthroughs for a wide variety of software products
  • Experienced with documenting object models, Software Development Kits (SDK) and creating documentation and articles for a developer audience
  • Author, technical editor, product reviewer and consultant for major computer books and magazines
  • Advanced user of Web and Help authoring tools including Visual InterDev 6, Dreamweaver UltraDev, RoboHelp/RoboHTML, HTML Help Workshop and Fireworks
  • Experienced user of Microsoft Office applications including Word, FrontPage, Access, Excel, Visio and PowerPoint. Familiar with FrameMaker and WebWorks Publisher
  • Experienced user of XML, XSL, SOAP, DHTML, LDAP, CSS, Web services, VBScript, JavaScript, COM objects and .NET Framework
  • Excellent command of Windows platforms, and a technical beta tester for several Microsoft products. Familiar with UNIX, Linux and Mac operating systems.
  • Extensive experience as a journalist
  • Bilingual (English/French)
  • Confident self-starter, independent worker, team player
  • Honoured by Microsoft as a Most Valuable Professional (MVP) in ASP.NET and as a Windows XP Associate Expert
  • Trustworthy, sense of humour, valued employee at every job

Professional Accomplishments

Cyberplex, Toronto, Ontario, Canada

May 2004

SharePoint Development Consultant (contract):

  • Development of Web Parts for SharePoint Portal Server 2003
  • Inline commenting and multimedia walkthroughs of Web Part source code
  • Editing/enhancing PowerPoint presentations on SharePoint Portal Server 2003

Aon Reed Stenhouse (Corporate Systems), Toronto, Ontario, Canada

April 2002 - April 2004

E-commerce Web applications developer:

  • Creation of ASP.NET intranet and Internet Web applications using Visual Studio .NET
  • XML Web services, including credit card Web service linked to VeriSign
  • Microsoft Office workflow solutions using Visual Basic for Applications (VBA) in Word and Excel
  • Visual Basic utilities for Corporate Systems
  • Implementation of Visual SourceSafe for version and source control
  • User guides and online help for MS Office template solutions

(self-employed)

August 2001 - April 2002

Author, product reviewer, technical editor and consultant for major computer book publishers and magazines:

  • Contributing author: Mobile Application Development using the Microsoft Mobile Internet Toolkit (Mobile Information Server, Mobile Outlook), Teach Yourself Object-Oriented Program in VB.NET in 21 Days (Remoting with TCP); Inside ASP.NET (XML Web Services)
  • Product reviewer: List & Label 8; IBM WebSphere Studio 4.0; Macromedia SiteSpring, Titanium V2, CLASSter, ExcelWriter
  • Technical editor: Wireless Internet & Mobile Business - How to Program, VB.NET - How to Program; ASP.NET Jumpstart, Creating and Consuming Web Services; XML in ASP.NET; XML Bible, 2nd Edition, Inside ASP.NET, Teach Yourself Object-Oriented Program in VB.NET in 21 Days; ASP.NET Bible, XML Weekend Crash Course

Inco Ltd., Toronto , Ontario , Canada

April 2001 – August 2001

Technical Communications Consultant (contract):

  • Designing, writing, and coding database-driven intranet sites for the Inco Information Technology department using Dynamic HTML and Active Server Pages. Programming Index Server queries
  • Creating end-user documentation and procedures in HTML and Word
  • Designing graphics and PowerPoint and Word templates for newsletters and presentations

Nortel Networks, Toronto , Ontario , Canada

Feb. 1995 - Feb. 2001

Senior Technical Designer:

  • Authoring context-sensitive Help, user guides, multimedia tutorials and installation instructions for major call centre/customer care applications, telephony/telecommunications packages, voice over IP programs and unified messaging hardware and software
  • Creating context-sensitive WinHelp and HTML files for C++ applications using RoboHelp
  • Mentoring junior Help authors, debugging and troubleshooting WinHelp and HTML Help files
  • Planning, writing and developing database-driven Web and intranet sites using MS FrontPage, MS Visual InterDev and Image Composer
  • Programming Web front ends for unified messaging hardware and software applications in Active Server Pages, VBScript, JavaScript, using COM and LDAP on Windows NT 4.0 and Internet Information Server. Tools include MS Visual InterDev, Dreamweaver UltraDev
  • Evaluating and recommending departmental authoring tools and upgrades such as RoboHelp and FrontPage
  • Ensuring source and version control using Visual SourceSafe and ClearCase
  • Maintaining documentation department Web servers running Internet Information Server, Index Server, NNTP and SMTP
  • Narrator for multimedia training and promotional material. Tools include microphones, mixers, digital audio tape. Editing digital sound clips using Sound Forge 4.0

Kurtz & Steel, Mississauga , Ontario

June 1994 to Feb. 1995

Technical Writer:

  • Writing end-user documentation for a major petroleum industry management application using Ventura Publisher
  • Creating Windows online Help files using Word for Windows, manually coding footnote tags
  • Programming WordBasic macros for Microsoft Word to automate documentation processes

Ainsworth Technologies, Toronto , Ontario

Jan. 1994 to June 1994

Documentation Coordinator:

  • Creating and editing technical reports on the configuration and status of LANs using Microsoft Word
  • Generating graphs, charts, spreadsheets using Microsoft Excel
  • Compiling and submitting tender documents

CFRB, CKO, and CJAD Radio in Toronto , Ontario and Montreal , Quebec

1973 to August 1993

Journalist:

  • Covering major news events in Toronto and Quebec City for CFRB Radio, CKO Radio, and CJAD Radio
  • Providing commentary and analysis of news events to media outlets across Canada and in the U.S. and U.K.

Education

Ryerson University , Toronto , Ontario

Graduated May 1974, Bachelor of Applied Arts degree (Radio and Television)

George Brown College , Toronto , Ontario

Sept. 1993 to May 1995

Certificate in Technical Communications: High honours in Technical Writing, Editing, Desktop Publishing, Applied Psychology for Technical Communications and Online Documentation

University of Toronto , Toronto , Ontario

January 1997, Completed courses in Digital Delivery and Multimedia Design

Interests, Past Work Experience and Miscellaneous

  • Senior member, Society for Technical Communication. Founder of STC electronic bulletin board and judge in online Help competitions. STC webmaster
  • Taught HTML Help at George Brown College
  • Freelance narrator/translator for industrial videos, commercials and recorded announcements
  • Winner of several Society for Technical Communication awards for online Help and technical writing
  • Won a national Business Writing Award in 1986 from the Canadian Radio and Television News Directors Association for a broadcast feature exposing telephone toll fraud
  • Programming Pocket PC software
  • Most unlikely work experience - made gin at Seagram's Distillery in Waterloo , Ontario